At Cartorza.store, we aim to ensure your orders arrive promptly, safely, and with full transparency. Below is a summary of our shipping procedures, delivery timelines, handling times, and related guidelines for customers within the United States.

1. Shipping Origin

All orders are shipped from:
56 Intervale St, Brockton, Massachusetts 02302 United States

2. International Delivery

We currently do not ship outside the United States.

3. Shipping Charges

We offer free shipping nationwide, including destinations in Alaska and Hawaii.
There are no hidden fees on any order.

4. Delivery Carriers

Depending on your location and order size, we ship via trusted carriers such as USPS, UPS, or FedEx.

5. Order Cut-Off Time

Orders placed after 5:00 PM EST will be handled on the next business day.

6. Time Reference

All processing and shipping schedules follow the Eastern Standard Time (EST) zone.

7. Delivery Timeline

  • Processing Time: 1–2 business days

  • Shipping Time: 3–5 business days

  • Total Estimated Delivery: 4–7 business days

8. Tracking Information

Once your order is shipped, a tracking number will be sent to your email. You can monitor your package through the carrier’s tracking tool.

9. Return & Refund Overview

  • Returns Accepted: Within 30 days from delivery date

  • Refund Process: Issued within 10 business days after the returned item is inspected

10. Shipping Problems

  • Wrong/Damaged Orders: Report within 24 hours of receiving your delivery

  • Missing Shipments: Contact us if the package hasn’t arrived within 10 business days from shipment

11. Changes & Cancellations

You may cancel or modify your order within 24 hours of purchase. After this period, any updates will be subject to our return policy.

12. Unexpected Delays

In rare cases of delays due to weather, carrier disruptions, or unforeseen events, we’ll notify you promptly via email.

13. Contact for Shipping Inquiries

Business Name: Cartorza LLC
Customer Support Number:+1 (508) 586-1880
Customer Support Email: support@cartorza.store
Address: 56 Intervale St, Brockton, Massachusetts 02302, United States
Business Hours: 9:00 AM to 6:00 PM EST