At Cartorza.store, we care about your satisfaction. If you’re not fully content with your order, we provide a clear and straightforward return and refund process to assist you.

1. Return Eligibility

1.1 How to Start a Return

Returning an item is easy:

  • You must submit your return request within 30 days from the delivery date.

  • Requests made after this period will not be eligible.

  • Once approved, a prepaid return label will be emailed to you.

1.2 Item Condition Requirements

To qualify for a return:

  • Products must be unused, not washed, and in original packaging with all labels intact.

  • Items that are used, altered, or damaged due to customer mishandling are not returnable.

1.3 Non-Returnable Products

We are unable to accept returns for:

  • Personal hygiene items

  • Items marked “final sale”

  • Custom or personalized orders

1.4 Return Shipping Costs

There is no fee for returning eligible items — return shipping is free.

2. Refund Timeline

After receiving and inspecting the returned product:

  • A refund will be processed to your original payment method within 10 business days.

  • You will be notified by email when your refund is complete.

3. If Your Refund Is Delayed

If 10 business days have passed and you haven’t received your refund:

  • First, check with your bank or card provider.

  • Then, contact your credit card company for updates.

  • If you’re still having trouble, contact us at:
    support@cartorza.store

4. Damaged or Defective Orders

If your item is damaged or faulty on arrival:

  • Please contact us within 24 hours of receiving your order.

  • Send photos of the damage and your order number to:
    support@cartorza.store

  • We’ll arrange for a replacement, refund, or exchange.

5. Exchange Policy

Want to exchange an item?

  • We do allow exchanges.

  • Reach out to us, and we’ll guide you through the steps.

6. Contact Information

Business Name: Cartorza LLC
Customer Support Number: +1 (508) 586-1880
Customer Support Email: support@cartorza.store
Address: 56 Intervale St, Brockton, Massachusetts 02302, United States
Business Hours: 9:00 AM to 6:00 PM EST