Cartorza LLC – Return & Refund Policy

At Cartorza.store, your satisfaction matters to us. If you’re not fully happy with your purchase, we offer a clear and simple return and refund process to assist you.

1. Return Eligibility

1.1 How to Start a Return
Returning an item is easy:

  • You must submit your return request within 30 days from the delivery date.

  • Requests made after this period will not be eligible.

  • Once your return is approved, a prepaid return label will be emailed to you.

Return Address:
507 N CAROL MALONE BLVD, GRAYSON, KY 41143

1.2 Item Condition Requirements
To qualify for a return:

  • Products must be unused, unwashed, and in their original packaging with all labels attached.

  • Items that are used, altered, or damaged due to customer mishandling are not returnable.

1.3 Non-Returnable Products
We are unable to accept returns for:

  • Personal hygiene items

  • Items marked as “final sale”

  • Custom or personalized orders

1.4 Return Shipping Costs
Return shipping is free for all eligible returns.

2. Refund Timeline

Once we receive and inspect your returned item:

  • A refund will be issued to your original payment method within 10 business days.

  • You’ll receive an email confirmation once your refund is processed.

3. If Your Refund Is Delayed

If more than 10 business days have passed after your refund confirmation:

  1. Check with your bank or card provider.

  2. Contact your credit card company for further details.

  3. If the issue persists, reach us at support@cartorza.store.

4. Damaged or Defective Orders

If your item arrives damaged or defective:

  • Please contact us within 24 hours of receiving your order.

  • Send photos of the damage and your order number to support@cartorza.store.
    We’ll arrange a replacement or full refund right away.

5. Exchange Policy

At this time, Klarna orders are not eligible for exchanges.
For all other payment methods, please contact us and we’ll be happy to guide you through the exchange process if available.

6. Contact Information

Business Name: Cartorza LLC
Address: 507 N CAROL MALONE BLVD, GRAYSON, KY 41143
Phone: +1 (508) 586-1880
Email: support@cartorza.store
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM EST