At Cartorza.store, we care about your satisfaction. If you’re not fully content with your order, we provide a clear and straightforward return and refund process to assist you.
1. Return Eligibility
1.1 How to Start a Return
Returning an item is easy:
You must submit your return request within 30 days from the delivery date.
Requests made after this period will not be eligible.
Once approved, a prepaid return label will be emailed to you.
1.2 Item Condition Requirements
To qualify for a return:
Products must be unused, not washed, and in original packaging with all labels intact.
Items that are used, altered, or damaged due to customer mishandling are not returnable.
1.3 Non-Returnable Products
We are unable to accept returns for:
Personal hygiene items
Items marked final sale
Custom or personalized orders
1.4 Return Shipping Costs
There is no fee for returning eligible items — return shipping is free.
2. Refund Timeline
After receiving and inspecting the returned product:
A refund will be processed to your original payment method within 10 business days.
You will be notified by email when your refund is complete.
3. If Your Refund Is Delayed
If 10 business days have passed and you haven’t received your refund:
First, check with your bank or card provider.
Then, contact your credit card company for updates.
If you’re still having trouble, contact us at:
support@cartorza.store
4. Damaged or Defective Orders
If your item is damaged or faulty on arrival:
Please contact us within 24 hours of receiving your order.
Send photos of the damage and your order number to:
support@cartorza.storeWe’ll arrange for a replacement, refund, or exchange.
5. Exchange Policy
Want to exchange an item?
We do allow exchanges.
Reach out to us, and we’ll guide you through the steps.
6. Contact Information
Business Name: Cartorza LLC
Tel: +1 (508) 586-1880
Email: support@cartorza.store
Address: 56 Intervale St, Brockton, Massachusetts 02302, United States
Business Hours: Monday-Friday 9:00 AM to 6:00 PM EST